November 2, 11:30 am – 1 pm
No one likes to feel interrogated. Under almost any circumstance, people have more reasons to withhold what they know, than to share it. Questions can be perceived as invitations or attacks, depending on how you ask them. The key to encouraging people to commit to sharing information is to allow them to save face. Executing effective questioning strategies can achieve this.
How can you use a time-tested approach that professional interrogators use everyday, in your work as a communicator?
What you will learn:
- Six reasons for asking questions
- Five types of questions preferred by Certified Forensic Interviewers
- The best applications of each type of question
- How to reverse engineer your strategy to set up your most important question
- Specific techniques to help your respondent protect their self-image
Michael Reddington, CFI, is the Vice President of Executive Education for Wicklander-Zulawski and Associates. Michael has conducted hundreds of seminars and trained thousands of participants from around the world. He combines his expertise in non-confrontational interview and interrogation techniques and business experience to deliver interactive programs and provide immediate value for attendees.
Piedmont Natural Gas, 4720 Piedmont Row Dr., Charlotte, NC 28210